I just logged in to my account and it has reverted to guest mode. It is asking me to choose a character and none of my stuff is there any longer.
It was fine earlier today (March 6, 2017) and now it is not.
My IGG ID is: 398523507
If anyone could help? I have sent a ticket in as well.
Go to your phone's app settings, and make sure the permissions for the game are turned on. After the update, this happened to me and it took a week or service tickets and support help before I figured it out. Afterwards go to the in-game menu settings and switch the account. It should log you into your old game account. Hope this helps.