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[Discussion] HELP WITH OLD ACCOUNT

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#1
Posted on 5/3/18 2:37:55 PM | Show thread starter's posts only

Hello~

I have a problem with my account.
I played this game like a year ago in an old phone, but now I'm installing it on a new phone but the account is gone.
I'm sure already linked to the gmail account which is the same account I use on both phone.
Can someone from moderator help?

Thanks

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#2
Posted on 5/3/18 3:47:19 PM | Show thread starter's posts only

Did you give  in the Deck Heroes app.
Allowed contacs ?
Then it should be showed up then.
Your account.
And you need to switch account in the game to get your old account again .

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#3
Posted on 5/5/18 12:42:06 AM | Show thread starter's posts only

If you mean link the account yes, but I already switch to the account and still get the new one (lv 1). Can you please lookup the account with name "DVendy"? that's my old account, and when i tried to change my nickname to that, it already exist means that the account is still active.

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#4
Posted on 5/5/18 2:52:44 AM | Show thread starter's posts only

Did you do try allowed permission  contact  whit the app on your phone.

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#5
Posted on 5/14/18 9:13:52 AM | Show thread starter's posts only

I am actually having the same issue, I allowed contacts, it showed my old account, but it is saying it is level one again.

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