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[Guide] How to Submit a Ticket

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Posted on 11/19/14 9:06:20 PM | Show thread starter's posts only

The following guide will show you the steps to submitting a ticket when you encounter issues with Deck Heroes. Whether you've found a bug or you just need help making a purchase, submitting a ticket to us helps us optimize your gaming experience. 


> Log into the game and tap on the “Menu” button.


> Tap on the “Bug Report” button in the “Menu” interface. 


> Select a question type in the “Submit Issue” screen.


> Enter relevant information in the corresponding fields. 


> Once you are done filling in the information, tap on the “Submit” button to complete your submission.


> You can check the status of your ticket by tapping on the “My Requests” tab found in the “Submit Issue” interface.


> Lastly, you can also find out more on any issues you may have in our FAQ section.

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