I just logged in to my account and it has reverted to guest mode. It is asking me to choose a character and none of my stuff is there any longer.
It was fine earlier today (March 6, 2017) and now it is not.
My IGG ID is: 398523507
If anyone could help? I have sent a ticket in as well.
Please note that we are aware of the issue and trying our best to fix, please wait for professional reply from our side if you sure your ticket's successfully sent.
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Thanks for the reply, I have sent in a ticket and I also talked to live support regarding the subject. As far as I know, they have all the information they required and gave me the usual 3 days to get back to me.
Thank you for reply.
Same thing happened to me when I switched to a new phone. Go into your phone app settings and make sure the app permissions are on. It took a week of tickets and support help before I finally figured it out for myself. Then go to the menu and settings in the game itself and switch your account.