Paparuazi, Don't delete my writing. I'm claiming my own rights. This article does not violate the rules of the forum.

I did a lucky draw last week and some rewards, including rare creature Spirit Painter, did not come by mail. I have exchanged several emails with IGG over this issue, but they keep insisting that no errors were found in the system and that the rewards were sent to me. But I can't see the Spirit Painter on my Faen sticker list. This is clear evidence that the system didn't send me the Creature. Even though I make such an additional effort to receive my legitimate rewards, IGG seems to ignore me for days and want me to give up.

Don't ignore the user anymore and show a reasonable attitude and willingness to solve the problem.
Don't waste my time anymore.